Job Opportunity | E-commerce Executive – Malaysia

Join Our Team as an E-commerce Executive

Position Type: Full-time
Online: Work from home (Malaysia)

About Brand Catalyser
Brand Catalyser is a Top-Rated Cross-border & Cross-Cultural Marketing & Consulting Firm headquartered in Australia, with offices in China, Vietnam, Singapore. We provide industry-leading go-to-market strategy and marketing plans & ongoing executions that enable brands to access the global consumer market. We provide integrated cross-border solutions and marketing communication strategies that adapt to the local market landscape and overcome language, cultural and behavioural barriers. Together with our FMCG cross-border and Property Media solutions on the immensely diverse digital marketing networks across APAC regions, we facilitate businesses from various verticals and scales to achieve their business goals.

Our Services

  • Cross-border & cross-cultural marketing consultancy
  • Go-to-market strategy planning and execution
  • Marketing campaign management & optimisation across paid social, search, affiliate, influencers, KOLs/KOCs, out-door media, etc.
  • Brand proposition development and market adaptation
  • Cross-border Ecommerce business advisory & solutions

About the Role

The role of the e-commerce executive is to provide support to our sales team and will be focusing on the e-commerce sales in Malaysia. You will support the day-to-day operations across our various e-commerce and marketplace platforms and you should have a drive for achieving goals, and ability to provide forward-thinking ideas to promote the brand. Ultimately, to increase overall sales and build a successful and long-lasting relationship with our distributors and clients.


Duties and Responsibility:

  • Responsible for overall performance in lazada/shopee oversea stores through driving traffic, acquiring new customers and maximizing the commercial plan with E-commerce manager
  • Ensure that you continuously secure and deliver the best customer experience and take actions to develop an efficient collaboration with the marketplace partner.
  • Analyze and follow up E-comm KPIs to secure right timing, pricing, activities and product presentation, taking necessary actions to drive selling.
  • Ensure balance of commerciality, inspiration and brand integrity in all activities.
  • Review all existing, pending orders and fulfilment on timely manner to reduce order backlog and refunds.
  • Manage deliveries, refunds, return and on ground logistic support for all e-commerce order.
  • Participate in weekly calls and follow up on any action points in a timely manner.
  • Perform any Ad-Hoc task required by the Manager/Department.
  • Work closely with 3PL & shipping service provider to ensure all order sent in timely manner and monitoring all order status from time to time.

About You

  • Bachelor Degree (or above) in e-commerce, marketing, advertising or relevant field is a strong advantage
  • At least 1 years of relevant experience in managing e-commerce platforms (Lazada & Shopee) and digital marketing
  • Experience in cross-border / overseas e-commerce stores across different Southeast Asia countries is a strong advantage
  • Having resources from / previously worked in e-commerce platforms (like Shopee, Lazada) is a strong advantage
  • Proficient in English and Mandarin (oral & written)
  • Familiar with web & e-commerce platforms, content management systems, online marketing
  • Basic skills and knowledge of SEO, SEM, CRO, e-commerce metrics, Analytics data, UX and UI, web design, web development, usability, search and conversion optimisation
  • Good understanding in onsite merchandising inventory management systems, and warehouse management systems will be an added advantage
  • Strong analytical skills and experience with data to deliver reporting and actionable insights
  • Exceptional communication and interpersonal skills
  • Can-do attitude & great attention to detail

Additional Information

  • The chance to work across some of the premium brands in the world within an industry leading agency
  • Additional 5 days annual leaves post 2 years service with the group
  • Monthly team bonding activity organised by social committee
  • Unlimited snacks and coffee
  • The opportunity to learn and thrive in a fun and stimulating environment
  • Robust training and development program

Brand Catalyser is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity. Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. 

Note: We thank all candidates for applying; however, only those candidates selected will be contacted.

How to Apply

Please send your CV and Cover Letter to [email protected] or click the button below.

Send us an Enquiry